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Welcome to the official website of H&Z Global Ltd trading as TrioX Global (“we,” “us,” or “our”). Please read the following Terms and Conditions (“Terms”) carefully before using our website or engaging in any commercial or transactional activity with us. These Terms govern your access to and use of our website and any products or services we provide as a distributor of pet products.
COMPANY INFORMATION
TrioX Global Ltd is a registered distributor and wholesale provider of premium pet-related products. We operate in the United Kingdom and serve retail partners across the UK, Europe, and the United States.
ACCEPTANCE OF TERMS
By accessing this website or placing an order with TrioX Global, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines relating to our services.
B2B TRANSACTIONS
Our business is primarily B2B distribution. All transactions on this site are intended for wholesale and resale purposes. Direct-to-consumer sales are handled separately, where applicable.
ACCOUNT REGISTRATION
Retailers and distributors must register for a trade account to access pricing and place orders. Accurate, current, and complete business details are required, and all account activity must be secure and authorized.
PRODUCT AVAILABILITY & SPECIFICATIONS
We strive for accuracy in inventory and product descriptions, but availability and specifications may change. We reserve the right to update product offerings or discontinue items at any time.
ORDERING & PRICING
Orders are subject to availability and acceptance. Trade pricing may vary by volume, promotional offers, or account status. TrioX Global reserves the right to adjust or correct pricing as needed.
PAYMENT TERMS
Unless stated otherwise, payment is due in full upon order. Credit terms may be extended to approved accounts. Late payments may incur interest and restrict future order processing.
DELIVERY TERMS
Shipping charges and timelines are confirmed during checkout. TrioX is not responsible for delays caused by third-party logistics, customs, or unforeseen events. Title and risk pass to the buyer upon dispatch.
RETURNS & CLAIMS
Returns must be pre-authorized and made within the timeframe outlined in our Return Policy. Damaged or defective goods must be reported within 48 hours. Refunds or exchanges are subject to inspection.
WEBSITE & INTELLECTUAL PROPERTY
All site content—including product imagery, descriptions, and branding—is protected by copyright and trademark law. Unauthorized use, reproduction, or redistribution is prohibited.
BRAND USAGE & THIRD-PARTY RIGHTS
TrioX distributes goods from a portfolio of third-party brands. Use of these brands' logos or marketing assets must follow their specific guidelines and cannot imply unauthorized representation.
CONFIDENTIALITY
All price lists, strategic documents, and partner information are confidential. Sharing such information without written consent is a breach of these terms.
LIMITATION OF LIABILITY
TrioX Global is not liable for any indirect, incidental, or consequential damages—including loss of sales, data, or business opportunities—arising from the use of this website or our services.
ACCOUNT TERMINATION
We reserve the right to suspend or terminate access to accounts or services at our discretion in the event of policy breaches or misuse.
CHANGES TO TERMS
These Terms may be updated at any time. Continued use of the site constitutes acceptance of any revised terms.
GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in English courts.
CONTACT
For questions, please contact us: contact@trioxglobal.com
