1. Information We Collect

When you visit our website or register for a trade account, we may collect and process the following information:

• Your name and business contact details (email, address, phone number)

• Company information (business name, VAT number, shipping details)

• Payment and billing details (e.g., account numbers, transaction history)

• Website usage information via tools such as Google Analytics

• Communication preferences and any data submitted through forms or customer service queries

This information helps us deliver products and services, enhance your experience, and maintain the security of our systems.

2. How We Use Your Information

We use your personal data to:

• Manage your trade account and process orders

• Provide customer service and respond to inquiries

• Improve our website, product offerings, and marketing efforts

• Send service updates and relevant offers (with your consent)

• Ensure security and prevent fraud

All personal data is handled securely, and information submitted through our website is encrypted using industry-standard 128-bit SSL technology.

3. Cookies: What They Are & How We Use Them

Cookies are small text files stored on your device when you browse a website. They help enhance your online experience by remembering your preferences and analyzing how visitors interact with our site.

We use:

• Essential cookies – to enable core site functionality

• Analytical cookies – to understand user behavior and improve content

• Marketing cookies – to provide tailored promotions and campaigns (with consent)

You can manage your cookie preferences at any time via your browser settings. To learn more about cookies and how to manage them, visit www.aboutcookies.org.

4. Data Security & Retention

We maintain robust security procedures and only retain your information for as long as needed to fulfill the purposes for which it was collected, including legal and accounting obligations. Your information is never sold or shared with third parties unless required to process orders (e.g., delivery providers), comply with legal obligations, or as explicitly consented by you.

5. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Ask for your data to be deleted (where applicable)

• Withdraw your consent for marketing at any time

• Lodge a complaint with a supervisory authority

6. Third-Party Links

Our site may include links to external websites (e.g., brand partners or industry platforms). Please note, we are not responsible for the privacy practices or content of external sites.

7. Calls & Communications

Phone calls to and from TrioX Global may be recorded for training, quality assurance, and monitoring purposes.

8. Policy Updates

This Privacy & Cookies Policy may be updated periodically. The latest version will always be available on this page and include the revised effective date.

9. Contact Us

If you have questions or requests regarding your data or this policy, please contact: contact@trioxglobal.com.